Returns/Options to cancel
By law, customers within the European Union have the right to a ‘cooling off period’ within 14 working days of their purchase being delivered, under the distance selling regulations.
If you decide to return an item to us during this period, you will be entitled to a refund of the cost of the item and the delivery charge, however the return charge is not refundable and you will be required to arrange the return.
For items that have been modified or specifically manufactured to your specifications return is not possible.
For returned items we retain the right to charge a restocking fee where any damage is required to be repaired to put back into stock.
If you are however returning the items because they are damaged, faulty or in any way defective then we will arrange and pay for uplift and either arrange a full refund or replace the damaged goods depending on your requirements.