Refund policy

Returns/Options to cancel

If you are a consumer:

By law, customers within the UK have the right to a ‘cooling off period’ within 14 working days of their purchase being delivered, under the distance selling regulations.

If you decide to return an item to us during this period, you will be entitled to a refund of the cost of the item and the delivery charge, however the return charge is not refundable and you will be required to arrange the return. 

For items that have been modified or specifically manufactured to your specifications return is not possible.

For returned items we retain the right to charge a restocking fee where any damage is required to be repaired to put back into stock.  Please ensure that the item is suitably packaged for return so it arrives undamaged

If you are however returning the items because they are damaged, faulty or in any way defective then we will arrange and pay for uplift and either arrange a full refund or replace the damaged goods depending on your requirements. 

Please note that if goods are damaged in transit you should either refuse the delivery, or sign for it as damaged, failing that we should be notified within 24 hours of delivery, failure to do so invalidates our insurance with our carriers.

If You are a Business:

We offer a no questions asked returns policy within 14 days of delivery.

If you decide to return an item to us during this period, you will be entitled to a refund of the cost of the item not including the delivery charge, the return charge is not refundable and you will be required to arrange the return. 

For items that have been modified or specifically manufactured to your specifications return is not possible.

For returned items we retain the right to charge a restocking fee where any damage is required to be repaired to put back into stock.  Please ensure that the item is suitably packaged for return so it arrives undamaged

If you are however returning the items because they are damaged, faulty or in any way defective then we will arrange and pay for uplift and either arrange a full refund or replace the damaged goods depending on your requirements. 

Please note that if goods are damaged in transit you should either refuse the delivery, or sign for it as damaged, failing that we should be notified within 24 hours of delivery, failure to do so invalidates our insurance with our carriers.